7 questions. Brutally honest results. Find out if your IT support is actually protecting your business — or just collecting a paycheck.
Based on your answers, your IT support appears to be doing their job. You have visibility, responsiveness, and the basics covered. That said, no IT environment is perfect — keep asking questions and reviewing annually.
You're not in crisis, but there are gaps worth addressing. Some areas of your IT coverage are unclear or untested. Now is a good time to have a direct conversation with your IT person about backups, documentation, and response times — before something breaks.
Your answers reveal real gaps in your IT coverage. You're exposed to risk you may not fully see yet. Whether it's your current IT person underperforming or just a lack of process, this is worth addressing seriously — not next quarter, now.
Based on your answers, your business has significant IT exposure. The combination of poor responsiveness, lack of documentation, and unknown backup status puts you at real risk. It may be time to bring in a new provider, get a security audit, or at minimum have a very direct conversation about what's actually in place.